Adapt style to suit person or situation, Attentive Listening, Voice tone and body language, Empathetic and friendly, Assured and respectful, Pace, build rapport, be clear and concise.

Understand position of other person or team, provide examples, probe, agree actions and follow-up, get commitment.

Act quickly, explain need for conversation, discuss specific action or behaviour, provide specific examples, explain impact, agree way forward and gain commitment.

Know your subject and audience. Take your time, Use open, friendly body language, Keep it engaging and structured. Make eye contact with your audience, Avoid filled pauses when speaking. Practise, practise, practise.

Fully develop a coaching structure that’s clear, concise and guarantee’s results. Using the GROW model, you can hone your skills and empower everyone around you to achieve their full potential by finding their own solutions. Experience the full capability of powerful questioning.

Develop a robust structure through setting clear agenda’s, Icebreakers, competency questions, Active Listening, Communicating clearly, Effective probing, Demonstrating Leadership and management skills. Summarising, Agreeing time frames,

Setting and agreeing SMART goals, Give praise where due and provide constructive feedback where necessary, Delivering effective feedback, Two way conversation, Avoid unnecessary buzz words, Avoid multiple questions, gain commitment.

Understand your products, services and unique selling points. Build rapport, Understand Customer Needs and Wants, be inquisitive, handle objections, gain trust, be open and honest, sell benefits, action what you promise.

Understand your team, understand key objectives and vision, Promote the value of teamwork, provide developmental and constructive feedback, delegation skills. praise for work well done, leaders eat last.